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Ride Bikes Returns Policy

Returns Policy for Online Purchases

Because you have made a purchase online you have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under these regulations you have the right to cancel your order within 14 days for no reason. The 14 days starts on the day that you collect your item from Ride Bikes 5 Union Place, Ulverston, Cumbria, LA12 7HS.

To exercise your right to cancel, you must inform us, Ride Bikes of 5 Union Place, Ulverston, Cumbria, LA12 7HS of your decision to cancel this contract before the 14 days expires. You can contact us by using one of the following methods:-

- Download our Returns Form HERE

- E-mail to jen@ridebikes.co.uk

- By post to 5 Union Place, Ulverston, Cumbria, LA12 7HS

- Call us on 01229 585025

- Come into the shop and speak to us

You must tell us of your wish to cancel the order before the 14 days expires.

If you cancel this contract we will reimburse your payment, subject to deduction of any loss of value in the product, within 14 days from the day we receive the product back from you. We will refund you via the same method of payment.

You are responsible for returning the item to us however you must not post a bike to us in any circumstance without our permission. You are responsible for all costs to return the item to us.

This does not affect your statutory rights or other rights you may have in law.

Returns Policy for Instore Purchases

We do not accept returns for a refund unless the item is faulty. If you wish to return an item we may exchange it for a credit note if you return it within 14 days from the date of purchase. You must be able to show proof of purchase. If issued, the credit note will be valid for 3 months. This does not affect your statutory rights